Articles that power AI replies

Help articles that answer for you.

Write articles once. The chat assistant answers from them, and visitors can read them in the widget's help tab.

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Articles In the chat widget Import

Knowledge base · Test the AI

Ask a question

Articles

How our discovery sprint worksProcess

Shopify migration checklistServices

Support hours and response timesSupport

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Before and after

Write the answer once. Let it answer for you.

The same questions arrive every week, and the answers live in someone's head or an old doc.

Answer a common question
Search old emailsretype
Keep answers current
Docs in five places
Move an existing help center
Copy and paste page by page

Collections and articles

Short articles, organized by topic.

Group articles into collections and write them in markdown. Keep them short and scannable, and the assistant quotes them accurately.

Update an article and its widget visibility together, then test the AI to see how it answers before visitors do.
- Collections for each topic
- Markdown editor
- Test the AI before visitors ask
Choose which articles appear in the widget's help tab. The assistant uses them to answer visitor questions as they come in.
- Visibility per article
- A help tab in the widget
- AI answers grounded in your content
Import collections and articles from JSON. Check the file first: replacing removes the content you already have.
- JSON import
- Collections and articles together
- Add to or replace what's there

Capabilities

Articles your chat can answer from.

Knowledge base

Answers that cite your docs.

Write help articles once. The chat AI answers from them, and visitors self-serve.

Organize

Collections

Group short articles by topic so they're easy to keep current.

Write

Markdown editor

Write and update articles with headings, lists and links.

Visibility

Widget help tab

Choose which articles visitors can browse in the chat widget.

Test

Test the AI

Ask a question and see how the assistant answers before visitors do.

By the numbers

Answers that stay grounded.

set of articles: 1; The AI and the widget's help tab read the same content.
places it answers: 2; AI replies in the chat, and the help tab.
JSON import: 1; Bring in collections and articles in one go.

By team

Who writes the articles.

Support

Deflect repeat questions.

Turn this week's most-asked question into an article the AI can use.

Support playbook0/4 done

Find the top question in chats
Write a short article
Show it in the help tab
Test how the AI answers

What your agent can do

Read and act across the whole workspace.

Connect Claude, ChatGPT, Cursor, Claude Code, Codex or Antigravity. Sign in with OAuth, then find hot leads, preview campaigns and build workflows in plain language, on live CRM data.