Contacting support
DeveloperLook provides support for BundleWise merchants.
Before you contact us
- Check the FAQ, most storefront issues are placement, status, or schedule related.
- Note your myshopify.com domain and campaign name.
- Share a screenshot of campaign settings and the live page URL where the issue occurs.
- For checkout issues, include a test order time (no full card numbers).
Support channels
| Channel | Link |
|---|---|
| Support form | Support & Contact |
| Website | developerlook.com |
Response times
- Standard, within 1–2 business days
- Critical checkout failures, mark subject “Urgent” and include steps to reproduce
What to include
- Shopify store URL
- BundleWise campaign type and ID (from the editor URL)
- Theme name and version
- Browser and device tested
- Whether the issue occurs on live theme or preview
Feature requests
We welcome feedback on campaign types, analytics, and integrations. Send ideas through the Support & Contact form with “Feature request” in the subject.
Documentation updates
This documentation site is updated alongside app releases. Suggest doc improvements via the same support channel.